Terms And Conditions

Terms and Conditions 

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Welcome to our website. If you continue to browse you are agreeing to comply with and be bound by the following terms and conditions of use which, together with our privacy policy, govern The Paperbox Ltd relationship with you

The term The Paperbox Ltd or 'us' or 'we' refers to the owners of the website whose registered office is: Unit 9, Shires Bridge Business Park, York Road, Easingwold, York, YO61 3EQ, UK. Our company registration number is 6838654. The term 'you' refers to the user or viewer of our website.


For your protection, we and our 3rd party providers are fully PCI and DSS compliant. Written details are available on request.

The Paperbox website is SSL protected for secure payments via our trusted provider, Stripe. No record of your card or financial details are accessible to us.


Our card and paper are cut and creased to industry standards which means that there is an accepted tolerance of 1mm - 3mm variation, therefore all product descriptions state the 'approx' size. 


Our liability and legal duty only extends to the address as specified by you in the shipping details. We accept no liability once delivery has taken place other than those defined by the distance selling rules. 

Goods can only be shipped to the address specified at point of order. It is the customers responsibility to ensure that all goods can be delivered to the address specified on the order (shipping address) You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. 

Our shipping delivery estimates are not guaranteed timescales and deliveries may be delayed due to exceptional and/or unforeseen circumstances (e.g severe weather conditions, road traffic accidents preventing transport etc.) and courier logistics.

We are unable to deliver to PO Box and BFPO addresses.

Late Deliveries / Lost 

Goods shall only be deemed as lost if not delivered to the provided shipping address by the end of the 10th working day after its due date of delivery, unless there is evidence to the contrary to demonstrate that the item has not been lost.

Order Queries

Queries or concerns regarding your order must be raised within 2 days of delivery to the provided shipping address. 

EU Sales

Due to ongoing issues with customs and severe delays, all EU sales are currently suspended. We are actively working to resolve this.

Cancellation and Your Rights and Returns

You have the right to return your order within 14 days of receipt of the goods.

If you wish to return a product due to a ‘change of heart’ the cost of the return will be borne by the you, the customer. However, if there is a fault, the return delivery costs will be borne by us.

All goods returned to us should be returned in suitable packaging and protected against postal damage. Failure to comply with this request, or goods received back to us damaged through poor or inappropriate packaging, may only be subject to a partial refund, and potentially no refund, depending on the amount of damage as assessed by us. We regret that we are not able to accept part used packs as these are deemed as accepted by you and cannot be returned.

Please note that clearance/sale products, insert cards/papers, samples, wholesale card blanks and wholesale card sheets (A5, 5 x 7, A6, A7) are bespoke, made to order products and are therefore non-refundable and non-exchangeable.

We reserve the right to recoup reverse shipping charges in certain circumstances, including but not limited to, shipping address errors, declined acceptance on delivery to the given shipping address etc. Goods remain the property of The Paperbox Ltd at all times unless paid for in full.

The content of the pages of this website are for your general information and use only. It is subject to change without notice.

Our Termination Rights

We reserve the right to terminate, without notice, the account and/or orders of any customer who is abusive, excessively unreasonable, unreasonably demanding, aggressive, is barred from other sites relating to the business performed by The Paperbox Ltd or who breaches the terms and conditions listed on this site or previously operated by the owner/s of The Paperbox Ltd. This termination extends to the abuse of discount vouchers, business accounts, reviews, promotions and also to cases of suspected postal theft and the misuse of systems to gain fraudulent refunds whether carried out on this site or other sites operated by us. We have procedures in place which enable us to independently investigate such cases and if we suspect  beyond reasonable doubt that this has taken place, will take action. We reserve the right not to provide a service to you under any circumstances in breach of our terms and conditions and/or any of the above stated reasons. Any payment made for goods not supplied by us will be refunded in full by the payment method executed at the time of purchase. 

We also reserve the right to cancel any order, whether paid for or not, that is the result of an error on the website. This extends to purchases from exempt locations where incorrect or misleading information has been provided to circumnavigate our filters.

We regularly run promotions but we reserve the right to terminate any promotion at any time without notice or explanation.

Trade Mark (EU and UK)

The Paperbox, its intellectual property rights and brand is protected under the trade mark of the EU (European Union) and UK. It is valid under the laws and terms of the EU in all 26 countries. Any infringement of these rights will be acted upon in cases of dishonesty, theft and any act not in accordance with the laws of the country they occurred in. Action will be taken and damages will be sought on any act deemed by the solicitors acting for The Paperbox Ltd, to breach the infringement rights of The Paperbox and any other associated companies or companies licensed to use The Paperbox brand name and/or logo.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Performance and Images

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

This website contains material which is owned by or licensed by us and to us. This material includes, but is not limited to, the design, layout, look, appearance, photographs and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. Reproduction of any photographs used, not in accordance with the listed terms, on this website, is strictly forbidden. Provision has been made to protect images used on this site. Unauthorised use of these images will be deemed as an act of deliberate theft of copyright under the terms of the appointed protected Trademark, as registered with the EU, as trademark No 011108181. Please refer to the heading Trade mark above for further details.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence under the terms of the appointed trademark.

From time to time this website may also include links to other websites. These links are provided by us for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Privacy Policy

The Paperbox Ltd is committed to ensuring that your privacy is protected. This policy sets out what information we may collect from you and what we do and don’t do with it in full compliance with GDPR.

What We Collect

We may collect the following information:

Name, contact information including email address, demographic information such as location, preferences and interests.

We collect information about you when you register with us or place an order. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

How Will We Use and Protect the Information About You

It is always up to you whether to not you choose to provide us with personal information. Personal information includes:

Your name, address, company, email address, phone number, account details that you might provide us with and your computers IP address indicating where your computer is located on the internet.

If you do choose to provide us with personal information we will not sell or rent this information.

We will only disclose personal data to 3rd parties (unless required by law) in the following instances: website hosts, order processing software providers, delivery companies, payment processors and for marketing purposes. These include but are not limited to Purenet, Agency 51, BigCommerce, Royal Mail, Hermes and DPD.

Where permission has been granted, we may also contact you for marketing purposes. In such cases your personal data will be securely stored.

Storage of Personal Data

Information provided by you will be securely stored on servers that we access through our 3rd party suppliers, all of whom to have a commitment to upholding the requirements of GDPR.


We take appropriate measures to safeguard the security of your information. Our site may be linked to 3rd parties. These links do not constitute endorsement of those sites and we are not responsible for the privacy policies of those sites.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for internal, statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Use of our images without our written approval is strictly forbidden. We have tools in place to scan other websites and if we find that our images have, or are being used, without our written consent we will take all necessary action against the person or company concerned. Use of our images in this way will be treated as copyright theft.

Access to Your Information

You have the right to request a copy of the information that we hold about you or your business. If you would like a copy of some or all of the personal information we have on file, please contact us. The Paperbox Limited may charge you a small fee for this service depending on the volume of information you require.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

We reserve the right to change the information on this page without prior notice. This page was updated on 1.02.2021.