Jump to returns.
UK shipping on orders over £3.50 is FREE (exceptions may apply)
Orders will be shipped via Royal Mail or DPD.
Standard UK Delivery (2-5 working days)
£0.00 - £3.49
Please note that orders that are unable to be delivered to you may be returned to us.
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Express Delivery UK (1-3 working days)
Express orders will be shipped via 1st class Royal Mail or DPD.
£0.00 - £4.99
Next Working Day Delivery*
Next Day Delivery is available in mainland UK (excludes Scottish Highlands, Islands & Northern Ireland) and orders will be shipped via DPD.
Next Working Day Delivery is only available Monday to Thursday** on orders placed by 2pm.
Any orders placed after this time will be shipped on the next available day. You’ll receive a text and/or email notification advising of a 1 hour delivery time slot on the day of delivery.
* Next Working Day deliveries may be delayed in exceptional and unforeseen circumstances (e.g severe weather conditions, road traffic accidents preventing transport etc.)
** Please note that next day shipping & delivery is not available on Bank Holidays. On a Bank Holiday, Friday (after 2pm) or during the weekend, Next Day Delivery orders will be shipped on the next available working day.
We regret that we are no longer able to ship to the Channel Islands.
Republic of Ireland / Europe
European shipping is currently disabled. We apologise for any inconvenience this may cause.
Shipping charges to Eire, Germany, Netherlands, Belgium, Denmark, Austria, Lichtenstein and Luxembourg:
£0.00 - £10.00
£10.01 - £20.00
Please note that European shipping costs are non-refundable on returns
If you purchase in Euros, the shipping amounts will be subject to the conversion rate at the time of purchase.
Please find our printable returns form here.
If you are not completely happy with your purchase you are welcome to return it within 14 days of receipt. To ensure your refund can be processed promptly, please ensure you include your name and order number. Goods can be returned in either the original packaging or other suitable packaging, but must reach us in a re-saleable condition.
Once your order is received by ourselves a refund will be issued via the original payment method and you’ll receive an email confirming the refund. Please note that it can take 7 – 10 working days for refunds to appear in your account / PayPal.
We regret that we are unable to offer free returns.
In the unfortunate event that an item is damaged in transit, please contact us so that we can arrange for a replacement as soon as possible.
Please note that clearance/sale products, insert cards/papers, samples and silk ribbons are non-refundable and non-exchangeable.
You have the right to return your order within 14 days of receipt of the goods.
If you wish to return a product due to a ‘change of heart’ the cost of the return will be borne by the you, the customer. However, if there is a fault, the return delivery costs will be borne by us.
All goods returned to us should be returned in suitable packaging and protected against postal damage. Failure to comply with this request, or goods received back to us damaged through poor or inappropriate packaging, may only be subject to a partial refund, and potentially no refund, depending on the amount of damage as assessed by us.
The content of the pages of this website are for your general information and use only. It is subject to change without notice.