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Delivery & Returns

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Delivery

UK shipping on orders over £3.50 is FREE (exceptions may apply)

Orders will be shipped via Royal Mail or a tracked carrier.

Standard UK Delivery (2-5 working days)

Order/Total Spend

£0.00  - £3.49

£3.50 +

Shipping Cost

£1.49

FREE

 

 

 

Please note that orders that are unable to be delivered to you may be returned to us. 

Need it sooner?

We’ve got you covered – the following upgrades are available at checkout.

Express Delivery UK (1 - 3 working days)

Express orders will be shipped via 1st class Royal Mail or a tracked carrier.

Order/Total Spend

£0.00  - £4.99

£5.00 +

Shipping Cost

£1.99

£3.50

 

 

 

 

Next Day Delivery

Next Day Delivery is available in mainland UK (excludes Scottish Highlands, Islands & Northern Ireland).

Order/Total Spend

Any total

Shipping Cost

£5.99


Next Day Delivery is only available Monday to Thursday* on orders placed by 2pm.

Any orders placed after this time will be shipped on the next available day. You’ll receive a text and/or email notification advising of a 1 hour delivery time slot on the day of delivery.

 * Please note that next day shipping & delivery is not  available on Bank Holidays. On a Bank Holiday, Friday (after 2pm) or during the weekend, Next Day Delivery orders will be shipped on the next available working day.

Channel Islands 

We regret that we are no longer able to ship to the Channel Islands.

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Republic of Ireland / Europe

Shipping charges to Eire, Germany, Netherlands, Belgium, Denmark, Austria, Lichtenstein and Luxembourg:

Order/Total Spend

£0.00   - £10.00

£10.01 - £20.00

£20.00 +   

Shipping Cost

£5.00

£10.00

£12.00

Please note that European shipping costs are non-refundable on returns.

Euros

If you purchase in Euros, the shipping amounts will be subject to the conversation rate at the time of purchase.


Returns

If you are not completely happy with your purchase you are welcome to return it within 30 days of receipt. To ensure your refund can be processed promptly, please ensure you include your name and order number. Goods can be returned in either the original packaging or other suitable packaging, but must reach us in a re-saleable condition.

Once your order is received by ourselves a refund will be issued via the original payment method and you’ll receive an email confirming the refund. Please note that it can take 7 – 10 working days for refunds to appear in your account / PayPal.

We regret that we are unable to offer free returns.

In the unfortunate event that an item is damaged in transit, please contact us so that we can arrange for a replacement as soon as possible.

Please note that clearance products, insert cards/papers and samples are non-refundable and non-exchangeable.

Please find our printable returns form here.

Your Rights

You have the right to return your order within 30 days of receipt of the goods.

If you wish to return a product due to a ‘change of heart’ the cost of the return will be borne by the you, the customer. However, if there is a fault, the return delivery costs will be borne by us.

All goods returned to us should be returned in suitable packaging and protected against postal damage. Failure to comply with this request, or goods received back to us damaged through poor or inappropriate packaging, may only be subject to a partial refund, and potentially no refund, depending on the amount of damage as assessed by us.

The content of the pages of this website are for your general information and use only. It is subject to change without notice.