Delivery & Returns

shipping.jpg

unionjack.jpg

Jump to returns

Delivery

All UK Mainland shipping on orders over £5 in the UK is FREE

Orders qualifying for this will be shipped via 2nd class Royal Mail or a tracked carrier, you can expect your order within 2-5 working days. For orders under £5, a £1.50 shipping charge will be applicable. 

Isle of Man

 

Order/Total Spend

£0.00   - £4.99

£5.00 - £39.99

£40.00 +   

Shipping Cost

£1.50

£3.50

£12.00

 

Please note that our tracked carrier will make two attempts to deliver to your address. If those attempts are not successful then your parcel may be delivered to a parcel shop for you to collect or returned to us. 

Need it sooner?

We’ve got you covered – the following upgrades are available at checkout.

Express Delivery

Express orders will be shipped via 1st class Royal Mail or a tracked carrier, you can expect your order within 1-3 working days.

Mainland UK*

Order/Total Spend

£0.00  - £4.99

£5.00 +

Shipping Cost

£2.25

£4.50

 

 

 

 

Northern Ireland and Scottish Highlands & Islands (Express)

Order/Total Spend

£0.00  - £4.99

£5.00 +

Shipping Cost

£2.25

£10.00

 

 

 

 

 * - excluding Scottish Highlands & Islands and IOM

Next Day Delivery

Next Day Delivery is available in mainland UK (excludes Scottish Highlands & Islands and Northern Ireland).

Order/Total Spend

Any total

Shipping Cost

£5.99


Next Day Delivery is only available Monday to Thursday* on orders placed by 2pm.

Any orders placed after this time will be shipped on the next available day. You’ll receive a text and/or email notification advising of a 1 hour delivery time slot on the day of delivery.

 * Please note that next day shipping & delivery is not  available on Bank Holidays. On a Bank Holiday, Friday (after 12 noon) or during the weekend, Next Day Delivery orders will be shipped on the next available working day.

Channel Islands 

We regret that we are no longer able to ship to the Channel Islands.

 eu.jpg

Republic of Ireland / Europe

Shipping charges to Eire, Germany, Holland, Belgium, Denmark, Austria, Lichtenstein and Luxembourg:

Order/Total Spend

£0.00   - £10.00

£10.01 - £20.00

£20.00 +   

Shipping Cost

£5.00

£10.00

£12.00

Please note that European shipping costs are non-refundable on returns.

Euros

If you purchase in Euros, the shipping amounts will be subject to the conversation rate at the time of purchase.


Returns

If you are not completely happy with your purchase you are welcome to return it within 30 days of receipt. To ensure your refund can be processed promptly, please ensure you include your name and order number. Goods can be returned in either the original packaging or other suitable packaging, but must reach us in a re-saleable condition.

Once your order is received by ourselves a refund will be issued via the original payment method and you’ll receive an email confirming the refund. Please note that it can take 7 – 10 working days for refunds to appear in your account / PayPal.

We regret that we are unable to offer free returns.

In the unfortunate event that an item is damaged in transit, please contact us so that we can arrange for a replacement as soon as possible.

Please note that clearance products, insert cards/papers and samples are non-refundable and non-exchangeable.

Please find our printable returns form here.

Your Rights

You have the right to return your order within 30 days of receipt of the goods.

If you wish to return a product due to a ‘change of heart’ the cost of the return will be borne by the you, the customer. However, if there is a fault, the return delivery costs will be borne by us.

All goods returned to us should be returned in suitable packaging and protected against postal damage. Failure to comply with this request, or goods received back to us damaged through poor or inappropriate packaging, may only be subject to a partial refund, and potentially no refund, depending on the amount of damage as assessed by us.

The content of the pages of this website are for your general information and use only. It is subject to change without notice.